I shared this with an operator the other day and thought it would be a good topic to bring me back to LeadingLTC.com after so long …
Like most people I know, I’m inundated with data/articles/stories/information every day. So much so that I tend to skim the surface of a lot of stuff but I rarely take the time to actually pause and read/watch and think. This article and video caught my eye today and it reinforced for me that the most important thing in skilled nursing is “bringing your heart to work.” I can’t think of anything more important than deliberately, systematically, structurally driving this in the culture at every level of the organization at every location.
This is a great reminder and a powerful example of another healthcare provider. I hope it inspires you in some way too.
