It’s ironic that I spend as much time as I do here and with colleagues on time management. Ironic because I’m not naturally a very organized person. The opposite is true.
I’ve learned the hard way (and the incredibly rewarding way) that the only way I can get to the VERY IMPORTANT x NON-URGENT stuff that will either transform a facility or take it to the next level is to become great at time management.
There’s a great thought in scripture that goes like this: Where your treasure is, there will your heart be also (Matthew 6:21). Adapted to the nursing home administrator, we can say …
What you spend your time on, that’s what matters most to you.
You may protest. You may say, “No, Dave. The reality is I can’t get to what matters most to me because I have to spend so much time on this other stuff that keeps coming at me.” As we climb up to the balcony and look down at our operations and at ourselves, we’ll probably see way too much work that is reactive vs. proactive. Reversing that pattern is what separates the great leaders/facilities from the pack. So …
- First things first = First who, then what. Let’s first surround ourselves with people more talented and driven than ourselves. They’re there. In every position. If we settle for less than “A” talent, we will be settling for mediocrity and burnout.
- Second (simultaneously), get the fundamentals in place. Apply our Daily, Weekly, Monthly system approach to marketing, expense management, labor, clinical metrics/outcomes.
- Third, control the monkeys before they lead to your downfall.
- Fourth (and finally!), you now have time to dedicate to the fine-tuning, pro-active, culture building work that ONLY YOU can lead.
This post is the first of a series that I’ll dedicate to what I believe is the most important work of a healthcare leader: to create a powerful, unique culture.
DOWNLOAD PDF Version Here: Culture Model
The title for this post, Stooping To Greatness, is stolen from a similarly themed article by Patrick Lencioni. I’m a big fan of his books that illustrate simply and powerfully that what matters most to create lasting, quality success is the SOFT stuff. The attention to people and culture.