One of the critical yet oft-neglected responsibilities leaders have is to inspire. That’s particularly important in skilled nursing.
Unfortunately, for various reasons, ‘we’ adopt coping defense mechanisms to adapt to the very unique workplace of a nursing home. This is particularly true for those of us who weren’t ‘raised’ in a facility but who came to skilled nursing after college and another career. We come with rose colored glasses of how we’re going to change the long-term care world and how we’re going to never accept the things that offend our dignities or our senses when we first got started. We’re going to fix all that. Then, for most of us, reality sets in. Realities of the constant pressure to meet the regulations, customer demands, the ‘crazy’ family members, the employee dramas, organization expectations, etc. And, before you know it we’re saying stuff like, ‘Did I hear that 25B had a fall last night?’ instead of ‘Did I hear that Virginia fell last night?’
One illustration I use to help visualize what happens to new SNF leaders is here …
One ex-colleague of mine suggested I add an inverted line to the illustration called BURNOUT. Turns out to fit.
Back to how I started … needing inspiration. We all need it. We all get in ruts. We all slip into routine and forget the bigger WHY we do what we do. It turns out that it doesn’t take a complicated, strategically thoughtful approach to sprinkling a little inspiration over your teams. At an all staff meeting or during your next stand-up simply bring up a video or two from youtube and share a thought about how this affects you and how you approach your work. Tell your team where you’re at on the empathy curve and where you intend to be and what you’re going to do to get there. In addition to sprinkling a consistent seasoning of inspiration on your team with videos or articles, poems, or thank you notes, if you’re really serious about bouncing back up the empathy curve and overcoming burnout, you can create a competition for your facility to develop a system or some change that helps everyone have more empathy and/or give the residents more choice. More to come on that later, but here’s a sneak peek: http://www.ensigneprize.com/
By the way, here’s the video that I saw this morning that got me thinking about this post. Enjoy: