Technology, Part 2

In Part 1, I subtly (in huge print) wrote:

We identified a problem.  We looked outside our industry for a solution.  It looks high-tech but is actually low-tech analog.  You might be tempted to do this too.  If you did, you very well maybe throwing your money down the toilet.

Captain Kirk w/ an evolved Secret Service radio

So, before you go Captain James Kirk on me (I don’t refer to Star Trek nearly enough) and start incorporating the latest tech, consider what another Jim says on the subject …

Jim Collins’ Good to Great is used by many companies today for obvious reasons.  Its a compelling premise … what do these companies have in common that went from good to great?

G2G Page 152:

“This brings us to the central point of the chapter.  When used right, technology becomes an accelerator of momentum, not a creator of it.  The good-to-great companies never began their transitions with pioneering technology, for the simple reason that you cannot make good use of technology until you know which technologies are relevant.  And which are those?  Those–and only those–that link directly to the three intersecting circles of the Hedgehog Concept.”

When it comes to the secret service radios I’ve seen facilities throw money down the toilet as they hope for the internal and external momentum described in part 1 from the radios without going through a Hedgehog type conversion BEFORE bringing in the new technology.

BEFORE introducing the ‘math’ or before dreaming of increased census or community buzz that can and has come from the secret service investment, you MUST wrestle together with your staff to identify your identity.  Defining your culture and then drawing a line in the sand CULTURALLY speaking.

That is the basis for the an enduring momentum to build and without it whatever ‘pop’ you experience from the technology will be short-lived and after 3 months your radios will be in a closet somewhere in your facility and you will curse my name.

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