I thoroughly enjoyed the Idaho Healthcare Association convention in Boise during in July.
I was invited to speak on how to create your own unique culture within your facility or company.
Thank you to Robert & Jill for the invite and warm welcome. I was totally impressed with the organization and our colleagues in Idaho … making a difference!
My presentation consisted of a few case studies on the topic. We discussed what we learned from each and ended with a how-to-map for repeating the steps at your company/facility.
The phrase, “I’m passionate,” is certainly over-used. Nevertheless, I’m passionate about this topic. It goes far beyond theory or academics for me. I’ve seen amazing results from getting serious about owning the culture for myself and for others. I shared cases at USA Olympic Hockey (The Miracle), The Ensign Group’s (my company) ‘anti-corporate’ office, my most recent facility, and we ran out of time to share the Johnson & Johnson case. All these cases teach us …
- The How-To: Pain, Engage, Define, Commit, Flywheel.
- The culture starts and stops with ‘the’ leader.
- Cultural transformation requires hard work and pain. There are no shortcuts.
- Team chemistry is better than a group of individual all-stars.
- You have to draw lines in the sand and commit to not cross (or let anyone else cross) that line.
- Cultural transformation is too-often treated (by the leaders and the employees) like a new program. Programs fade in 2 to 3 months. For the transformation to ‘take root’ it must be treated more like a conversion to a new religion. The most outstanding organizations are those who have a fanatical commitment to their stated culture.