If you’re looking to transform your facility’s culture, 2 questions will turbo charge the change … regardless of where you’re trying to take your organization. Training your staff (and rewarding and holding them accountable) to consistently ask these 2 questions will have an IMMEDIATE impact on your residents, patients, and outside community … guaranteed!
The impact of training your entire staff to ask these 2 questions CONSISTENTLY will yield the following results:
- Improved resident/patient satisfaction
- Reduced call lights
- Reduced call light wait time
- Prevented accidents
- Increased Census
It’s a win-win and a no-brainer. 2 Questions to turbo charge your culture change efforts. Good luck!